Fraud protection center
At Springs Valley, we understand the importance of security when you are managing your finances. In fact, we are customers too.
As your trusted financial partner, we are committed to protecting the confidentiality of your personal information, and we appreciate the trust you have placed in us. We continually work to provide an environment in which your account information stays secure and personal to you. Some of the steps we take for protection are:
If we detect a suspicious transaction on your card, Springs Valley will let you know immediately by text message.
Your security is top of mind at Springs Valley. We strive to make sure using your Springs Valley consumer and business debit and credit cards are both safe and convenient, so you don't have to worry. Our Premium Text Notifications, powered by the EnFact Fraud Monitoring system, will notify you immediately if a suspicious transaction is detected on your card by texting your cell phone. When a suspicious transaction is detected, you can expect a text message from the short code number 37268.
The text message will offer basic information about the suspected transaction, including the amount of the transaction and the merchant information, if available. Verifying a transaction is as effortless as replying “YES”, the system will mark the transaction as legitimate, and you can carry on with your purchase or payment by initiating another transaction. If you indicate the transaction is fraudulent by responding “NO”, you’ll receive a message to call, 800.599.2920 so further action can be taken. It’s quick, easy, and lets you stay confident while using your Springs Valley consumer and business debit and credit cards.
Example: FreeMSG Springs Valley Bank Fraud Center 800.855.2920. $201.45 on Card 1234 at Shopmart. If valid reply, YES, fraud No. To Opt Out, STOP.
How do I sign up to receive Premium Text Notifications?
Cardholders are automatically enrolled in this service, and as long as we have your current cell phone number on file,
Please be sure Springs Valley has your current cell phone number on file so you can take full advantage of this service.* If you need to update your cell phone number or would like to verify the number we currently have on file for you, give us a call at 800.843.4947 or Log into your online banking, in the upper right click on Profile, Click the Edit next to Phone. Update number and click Save or if correct, cancel.
*Springs Valley Bank & Trust Company does not charge for this service. However, message and data rates, which are typically charges assessed by your date provider, may apply. You may opt out of the service at any time by replying "STOP" to the short code 37268.
Fraud & Identity Theft Help
eMail & Text
Convenience is the driving factor in the rise of mobile banking. It opens the doors to consumer choice and access to banking options. But, as mobile devices like smartphones and iPads become more popular, hackers are finding savvy ways to steal information. Consumers are urged to be cautious when using mobile devices to do their banking.
It's important to take a commonsense approach to mobile banking. Use caution on your phone just like you would a computer. If you are careful, you can really enjoy mobile banking benefits safely and securely. You should treat a smartphone like a computer that can make phone calls and treat tablets like computers, because that is what they are.
Following a few simple steps can prevent a big headache later. The following tips are considered best practices to protect your information:
Monitor Your Credit Report
Take control of your credit by monitoring your credit score within Springs Valley’s Mobile App or Online Banking!
Springs Valley’s Credit Sense product allows you to receive instant credit score access (this is a free "soft pull" on your credit report and does not affect your score) and improvement tips, receive pre-qualified offers and savings opportunities, access to educational tools, credit monitoring and alerts, and more!
To learn more about Credit Sense and how it works, click here.
You can also obtain your annual free credit report at https://www.freecreditreport.com/.